Refunds & cancellations

Your statutory rights

This policy does not replace consumer rights. Where the Consumer Contracts Regulations apply, consumers generally have 14 days to cancel a distance contract. Different rules and exceptions may apply to digital content, services begun at your request and leisure activities on a specific date.

Short private sessions

For 30, 60 and 90-minute Angelic Reiki, channelling or oracle appointments, cancel or reschedule at least 48 hours before the appointment for a transfer or refund. Cancellations within 48 hours and missed appointments are normally non-refundable because that time has been reserved for you.

QHHT and BQH day sessions

These sessions reserve most or all of a working day. Cancel or reschedule at least seven days before the appointment for a transfer or refund. Later cancellations and missed appointments are normally non-refundable. Where exceptional circumstances arise, contact Georgia as soon as possible so the situation can be considered fairly.

Digital courses and downloads

If you request immediate access during the cancellation period, we ask for express consent and acknowledgement that the cancellation right may be lost once supply begins. If access has not begun, applicable rights remain. Faulty or misdescribed content retains statutory remedies.

Live and in-person events

Unless a sales page is more generous, online-event cancellation requests received at least 48 hours beforehand may be transferred once. Retreat and dated-event cancellation schedules are shown before purchase because places and suppliers are reserved in advance. Statutory rights always take priority.

If Georgia cancels

You may choose a suitable new date or receive a full refund of the amount paid directly to Soulistic Ascension. Travel, insurance and third-party costs remain your responsibility unless law requires otherwise.

How to cancel, reschedule or request a refund

1. Use the manage-booking link in your Google Calendar confirmation email to cancel or reschedule the appointment.
2. For a refund, email georgia@soulisticascension.co.uk with your full name, appointment date and the email used to book.
3. Georgia will confirm the outcome by email. Approved refunds return to the original payment method without undue delay, normally within 14 days.

Contact and complaints

Email Georgia James at georgia@soulisticascension.co.uk or use the contact page. You also have the right to complain to the UK Information Commissioner’s Office. We would appreciate the opportunity to address your concern first.